Shipping & Delivery
Delivery is charged based on the weight of the goods sent and is based on mainland UK addresses excluding Highlands and Islands Region. For Northern Ireland, Highlands and other island addresses please phone for a delivery quote. We do not normally deliver outside the UK MAINLAND.
An order size of 1 or 2 candles is delivered by Royal Mail Second Class signed for service. This service costs £4.99 for one or two candles. Deliveries usually take 2-3 days but are not guaranteed within that time and can take up to 5 working days to be delivered to your address.
We are currently only delivering to the UK mainland. However, if you wish to order from our apothecary to a destination located outside of the UK mainland then please do get in touch and we can give you a quote for shipping.
MAIL ORDERS HOURS OF DELIVERY
MON - FRI 9.00 – 5 pm
We are closed at weekends, bank holidays and over Christmas / New Year
RETURNS & REFUND POLICY
We want you to be happy with your order, but if for any reason you are dissatisfied with your purchase and wish to return all or part of it please contact us before sending items back. In this way, we can deal with your return as efficiently as possible. We will refund the full value of your order including postage if you return the goods for any reason. For non-faulty goods, your return should be made within 14 days of receipt and returned items should be in perfect, unused condition. If you have received a faulty/damaged item please contact us as soon as possible after receipt of your order to arrange a replacement or refund. We will give a full refund or send replacements free of charge. For all returns we strongly recommend you obtain proof of posting. It would also help us immensely if you could note any box damage on delivery and keep any evidence of damage in transit so that we may be able to claim from our delivery company.
If for any reason you wish to cancel, return or refund outside of the legally required periods please give us a call and we will be happy to help you. We are very proud of our products and the quality of the service we offer and vow to make every effort to provide you with the best service possible.
Customers have 14 calendar days to cancel an order/contract and goods must be returned to us within 14 calendar days of cancellation. Please phone us (07867778882) if you wish to cancel your order. A full refund including all postage will be given.
Before ordering or entering into a contract customers are asked to be aware of the Model Cancellation form contained within Schedule 3 of the Consumer Contracts
(Information, Cancellation and Additional Charges) Regulations 2013 a copy of which is reproduced below:
To: Mucao Reiki, 97 Stanstead Crescent, Brighton, BN2 6TR, 07867778882,
I/We* hereby give notice that I/We* cancel my/our* contract of sale of the following goods ..................../* for the supply of service .................ordered on .............../*received on .....................
Name of consumer:
Address of consumer:
Signature of consumer: (only if this form is notified on paper)
*Delete as appropriate